What do First-Line Supervisors of Personal Service Workers do?
Directly supervise and coordinate activities of personal service workers, such as flight attendants, hairdressers, or caddies.
- Assign work schedules, following work requirements, to ensure quality and timely delivery of service.
- Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
- Train workers in proper operational procedures and functions and explain company policies.
- Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.
- Meet with managers or other supervisors to stay informed of changes affecting operations.
- Inform workers about interests or special needs of specific groups.
- Apply customer/guest feedback to service improvement efforts.
- Resolve customer complaints regarding worker performance or services rendered.
- Requisition necessary supplies, equipment, or services.
- Analyze and record personnel or operational data and write related activity reports.
- Furnish customers with information on events or activities.
- Collaborate with staff members to plan or develop programs of events, schedules of activities, or menus.
- Take disciplinary action to address performance problems.
- Recruit and hire staff members.
- Participate in continuing education to stay abreast of industry trends and developments.
- Direct or coordinate the activities of workers, such as flight attendants, hotel staff, or hair stylists.
- Direct marketing, advertising, or other customer recruitment efforts.
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